Service Planner – West Yorkshire

West Yorkshire

Service Planner – West Yorkshire – Permanent – £25-35k + discretionary annual bonus

Samuel Frank is recruiting for a very well established and extremely well regarded West Yorkshire based specialist engineering company. Due to their continued growth, they’re recruiting a Service Planner to help organise and coordinate the Service Team.

The main aims of the role are to plan and provide service, back up and support to the customer base, by organising the engineering department planner as well as managing the daily and weekly activities of the Service Engineers and process daily service sheets generated by Engineer visits.

The Service Planner position will require the ability to liaise with customers and Service Engineers.

Key areas of responsibility for the Service Planner include;

  • Organise and plan service visits, breakdown call outs and installation visits
  • Prioritise service jobs in order of urgency and routine
  • Provide all information to engineers regarding upcoming jobs
  • Maintain customer details on a CRM system
  • Build and maintain strong relationships with customers
  • Deliver exceptional customer service
  • Liaise with the Engineering Manager
  • Liaise with the sales team
  • Answering the phone when needed, noting enquiries

Key skills required for the Service Planner role include;

  • Excellent communication skills
  • Polite telephone manner
  • The ability to be able to prioritise tasks
  • The ability to write and respond to emails using excellent English/grammar

·Computer literate including (but not limited to) the following applications: Microsoft Excel, Microsoft Word, Microsoft Outlook, Database/Accounts system

The company is easily commutable from most of West Yorkshire including places such as Leeds, Bradford, Huddersfield, Wakefield, Dewsbury and Halifax.

Please apply today for an immediate response.

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